True Northar

True North recognizes the unique needs of our Retail Clients. We have designed our processes and technology to design custom and innovative programs for Retail Clients. Our Retail clients include regional as well as national retailers such as office products, grocery chains, storage companies, electronic and apparel retailers, discount chains, newspaper publishing companies and others.

Our Account Receivables Management (ARM) call centers utilize predictive dialers to generate high volume contact required for low-balance receivables, while our skilled collectors deal with complex or high balance receivables customers. Our Process and Technology allow us to collect on balances as low as $25.

True North offers a variety of services and programs designed to meet the receivables management needs of our clients. These include:

Reporting: Clients are provided with system generated customized reports that describe all account activity and latest account status. These reports can either be provided to clients monthly (or more frequently, if requested by client) or clients can access these reports real-time through our client web access program.

Quality assurance and tracking: We continuously monitor quality throughout the receivables recovery process. Our process is designed to capture various operational metrics that allows us to measure quality and success of our program. We also provide metrics that clients can use to compare our results with their own internal performance or with the performance of our peer vendors.