Healthcare

True North has been providing Revenue Cycle Management Services (RCMS) to healthcare institutions for more than 30 years. Our clients include hospitals, physician offices, assisted living facilities, and other healthcare organizations. True North staff has expertise in dealing with issues specific to healthcare industry such as:

• Comprehensive HIPAA compliance and training programs
• Insurance billing- We have healthcare billing and collections specialists on our staff that have extensive experience in healthcare
• Ability to interface with leading healthcare IT systems
• Interaction with patients: True North staff recognizes that the primary purpose of healthcare institutions is to provide quality healthcare to citizens in its community. Consequently, it is imperative that all patient interactions reflect the mission of the hospital and it’s standing in the community. True North staff has an outstanding record of employing courteous and effective collection practices in dealing with patients.
• True North is member of HFMA and ACA

We offer the following services to our Healthcare Clients:

Extended Business Office (EBO) / Early-out Programs for Self-Pay: True North acts as an extension of the hospital’s business office. This includes everything from early-out programs for self-pay patients to handling patient service overflows. Our goal is to maximize client’s cash flow, reduce day's receivables, and improve patients service levels. Our EBO service includes:

• Custom letter and statements. Our clients can also choose to utilize various templates we have developed based on our experience. This includes patient billing statement, follow-up statements, letters with payment slips, charity forms, and others.
• Contacting patients under client’s name and according to client’s polices. Communicate courteously with patients to resolve the unpaid balance, and arranging and administering payment plans, if necessary.
• Insurance Auditor. Our auditor review claims for COB denials and promptly gets the patient to complete the proper information.
• knowledgeable staff that is capable of dealing with all financial classes, enables us to verify insurance eligibility of patients, assist the patients in getting insurance claims processed properly and help them in filing an appeal for coordination of benefits or claim denials, assessing charity care qualification of patients, and other issues that are unique to healthcare RCMS that prevent timely payment of unpaid balances.
• Handling all inbound calls: True North provides seamless integration with your Business Office. We offer incoming automated call distribution groups and integrated rollover from your internal business office to True North call center. We handle all incoming calls through dedicated phone lines set up specifically for the client.
• Make real-time adjustments into client’s accounting systems to reflect the latest status of patients obligations.